FAQ

Published version: 2026-07-16

Do you ship outside the U.S.?

For accessible and responsive application within the stated policy scope, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For formal and well-defined fulfillment within this operating standard, international addresses are not served.

Can I change my mind after delivery?

For practical and measured resolution under this policy, eligible items can be returned or exchanged for any reason within 30 days after delivery. For direct and responsible application for the relevant order, the merchant pays return shipping and supplies a prepaid label. For orderly and measured handling within the published service framework, exclusions for customized, clearance or Final Sale, gift-card, and opened hygiene-sensitive goods do not limit remedies for damage, defects, wrong items, or missing items.

What does the store currently offer?

For practical and understandable case management for each eligible request, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For customer-centered and well-defined decision-making for the matter under review, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

How are processing and transit calculated?

For clear and uniform fulfillment across the applicable workflow, the normal schedule is 1–2 business days to process the order plus 4–6 business days in transit. For precise and reviewable handling for a documented outcome, customers receive tracking after shipment.

How can I pay?

For precise and understandable case management within the stated policy scope, transactions are presented in U.S. dollars (USD). For reliable and service-focused communication within this operating standard, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

When does refund processing occur?

For clear and service-focused implementation for the relevant order, an approved refund is returned to the original payment method within 5–10 business days. For direct and uniform policy operation when the rule is applied, the bank or card issuer may need additional time to display the credit.

When is customer service available?

For accountable and understandable resolution within the stated policy scope, contact alaninu at support@alaninubreeze.shop or 512-743-7642 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For orderly and stable communication throughout store administration, support can assist with orders, products, tracking, returns, payments, and privacy requests.

Merchant and Contact Details

Customers may use the verified store details below for notices and support.

Business name: alaninu
Trade name: alaninu
Email: support@alaninubreeze.shop
Phone: 512-743-7642
Physical and return address: 2026 Country Brook Ln, Knoxville, Tennessee, 37921, United States